100% Satisfaction Guarantee
We pride ourselves on carrying the best gear and our commitment to you. Your sonic journey and that experience is very important to us. We believe that music has a positive and emotive impact on the world around us. We recognize that not only does music inspires people in their everyday lives but also connects us to a greater social world. So in way, these positive experiences culminate into your music and if we can create a good experience here then we see it as going full circle. And that is exactly why a small business such as ours is here in the first place. We believe that we are all in this together and not just for the good of musicians but for everyone who is inspired by the music that is made.
30-Day Return Policy
- 30-Day return period from delivery of order.
- All actual shipping fees paid by Ludlow Guitars will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. The buyer must pay return shipping.
- Items returned not in Brand-new condition (scratched, dented, with velcro or modified) may be denied or subject to a restocking fee of up to 35% of the purchase price.
- We must receive your purchase within 30 days or the package will be denied.
- All Sale, Clearance and Discounted items are Final Sale and are excluded from the return policy.
*Contact us first to confirm an RA.
Three-Month Pedal Replacement Warranty
Buy with confidence. For those moments when gear does occasionally go wrong, it’s nice to have some back up. Here at Ludlow Guitars we offer a Three-Month Replacement Warranty that covers all new pedals purchased from us from manufacture defects. Any manufacturer’s defects in your pedal from the date of purchase will result in the replacement of that pedal free of charge.
- Customer pays for all shipping.
- Only applies to pedals and not for used, vintage or clearance.
- After 3 months after purchase date, you’ll need to utilize the manufacturer's warranty.
- Items with clear signs of abuse (up to Ludlow’s discretion) are Not covered.
Ludlow Guitars has teamed us with UBer to get you the fastest and most secure shipments in NYC and the surrounding boroughs on all guitar pedals. This is a premium service for our locals who need to get their gear in the fastest time possible.
- Delivery is generally under 3 hours.
- Track your package.
- Signed pickup for added security.
- UBer rush is excluded from free shipping.
Safe & Secure
We take security pretty seriously here. We hate it when our info gets used for things we don’t care about or even consented to. So, we would never do it you. Ever.
Our site is also certified as Level 1 PCI DSS compliant. Meaning we have the very best online security you can get and that your personal and private information is completely safe with us.
When you place an order with Ludlow Guitars, you can rest assured that your item will be carefully packaged. Our shipping team is dedicated to making sure your item arrives in perfect condition and on time. Most orders shipping within the US will ship via USPS or UPS and are fully insured. All tracking numbers will be sent via email after the item is shipped. If you did not receive your tracking number please feel free to call/text or email us.
We understand that the best music gear can be expensive and that you have bills that need to be paid. This is why Ludlow Guitars has teamed up with Affirm and PayPal. Both of these companies offer amazing financial payment plans that allow you to pay over time and get the gear you want today.